Shipping policy

At ettellon, we are committed to delivering your order as quickly and carefully as possible. Every order is thoughtfully packaged to ensure your products arrive in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.

During periods of high order volume, product launches, or holidays, processing times may be slightly longer. If there is a significant delay, we will notify you as soon as possible.

Complimentary U.S. Standard Delivery

We are pleased to offer Complimentary Standard Delivery on all U.S. orders of $200 or more.

Standard delivery typically arrives within 5–8 business days after shipment.

Expedited Shipping

Expedited shipping options are available at checkout for customers who need their order sooner. Delivery times and rates vary based on your location and selected shipping method.

International Shipping

ettellon proudly ships to many international destinations.

International shipping rates are calculated at checkout based on your location and selected shipping method. Where available, duties and taxes may be prepaid during checkout to help avoid unexpected charges upon delivery.

Please note that delivery times for international orders vary by destination and customs processing.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information so you can follow your shipment's progress.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order. ettellon is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at heybeautiful@ettellon.com. We'll work with you to resolve the issue as quickly as possible.